Below is our most up to date list of groups and services in Lewisham that can provide Advocacy support. All of these are free unless stated otherwise.
For further details and support please call us on 0330 058 3464, open 9:30am-16:30pm Monday to Friday (open from 2-4pm on Thursdays).
The information below can be downloaded using the following link: Advocacy Services – Factsheet
Below you will find information on:
- About Advocacy
- Advocacy for Mental Health
- Advocacy for Learning Disabilities
- Complaints about health services
- Africa Advocacy foundation
- Advocacy and support
- Advocacy around medical decisions
- General advocacy
What is advocacy?
Speaking with professionals in the care or health system can sometimes feel intimidating and you may find it difficult to express your views. If you need support, an independent advocate can help you say what you want, get the information you need and make sure your rights are protected. Advocacy services help people – especially the most vulnerable – to be involved in the decisions that affect their lives.
All the advocacy services here are free.
An advocate can:
- help you express your opinions
- provide information
- help you understand and explore your choices
- offer practical help, such as writing letters and attending meetings
- make sure the correct procedures are followed
An independent advocate may be helpful if there is any disagreement between you, your health or social care professionals or even family members about a decision that needs to be made. An independent advocate should represent your wishes without judging or giving a personal opinion.
Your rights to advocacy
Local councils – Lewisham included – must involve people in decisions about their care and support. No matter how complex your needs, they are required by law to help you:
- express your feelings and wishes
- weigh up your options
- make your own decisions
When you might need an advocate
You might want to have an advocate with you or to speak on your behalf in the following situations:
- during assessments, such as hospital discharge or needs assessments
- when planning or reviewing your care and support
- if there are changes to your services
- if there is an investigation into possible abuse
- when making complaints
Types of advocacy
There are different types of advocacy, ranging from self-advocacy – where you receive training to help you put your own views across – to professional advocacy. Some independent advocates are trained specifically to communicate and work with people with dementia and other mental health problems. An advocacy service may be run by volunteers. An advocacy service should be separate from the NHS or social services.
You are legally entitled to an advocate in 3 situations.
- Independent Mental Health Advocates (IMHAs) – if you are being assessed or receiving treatment for a mental health condition under the Mental Health Act 1983.
- Independent Mental Capacity Advocates (IMCAs) – if you lack capacity to make certain decisions and there is no-one else (such as a family member or friend) who can support or represent you
- Care and Support Advocates (Care Act) – if you have ‘substantial difficulty’ in being involved in assessments and decisions about your care and don’t have an ‘appropriate adult’ to support you.
Mental capacity means having the ability to understand, retain and use information in order to make and express decisions about your life. Mental capacity can fluctuate and it must never be assumed that someone lacks mental capacity because that could mean depriving them of their rights.
The national charity POhWER has funding to provide advocacy to Lewisham residents for all three of these groups. Contact them/find out more here:
Tel: 0300 456 2370
As well as your legal rights above, POhWER also provide advocacy when dealing with a range of issues (e.g. health, housing, benefits, consumer rights) if you have a diagnosed mental health issue or are known to Lewisham NHS, or Lewisham Community Mental Health Teams.
You can self-refer or be referred (see contact details above).
Lewisham Speaking Up (LSUP) help people with learning disabilities to speak up and get their voices heard.
We do this through our 1-2-1 advocacy service, self-advocacy service and training.
All our projects aim to give people with learning disabilities a strong voice. We work together to bring about the changes people want and need.
Tel: 020 8692 1862
Complaints about health services
Complaints about health services
Healthwatch Lewisham Independent NHS Complaints Advocacy Service can:
- Support you to make your complaint
- Provide you with self-help tools to help you make your complaint
- Listen to your concerns
- Explain the NHS complaints procedure and provide you with information about how best to make your complaint
- Provide an advocate to support you through the complaint should you feel that you are unable to make the complaint yourself
- Signpost you to other services if we are unable to give you the help that you need.
Healthwatch is a national charity with a Lewisham branch
Tel: 020 3886 0196
Africa Advocacy Foundation (AFF)
AAF supports and empowers vulnerable and disadvantaged people. We are a community-led initiative that aims to equip diaspora communities and marginalised people with the tools they need to find better health, safety, prosperity and opportunity to lead fulfilling and happy lives.
Tel: 0208 698 4473
Advocacy and Support
Lee Green Lives Helps and information for people having difficulties with benefits, housing, employment or other issues. Includes support for people with related mental health problems.
Call or email to make an appointment before attending
Drop-in times: Thursdays 10am – 3pm
Voiceability support people to be heard in decisions about their health, care and wellbeing.
When someone needs support with a decision about medical treatment, or there are issues to resolve so that they can be discharged, an independent advocate could help. Advocates support people to be fully involved in decisions about:
- Serious medical treatment that is required or might be withheld
- Where they will live, including any potential deprivation of liberty
- Any care and support they will get when they leave hospital
- Any other arrangements needed for them to leave hospital
This includes, but is not limited to, those who qualify for Care Act advocacy or Independent Mental Capacity Advocacy (IMCA). We can advise you on the type of advocacy that is most suitable for the person
An advocate can help people in these situations to understand their options, decide what they want, tell professionals what they want and contact other organisations who can help them. Even when someone is not able to tell their advocate what they want, our advocates will use a range of approaches to establish their views and wishes as far as possible and safeguard their rights. We can provide support over the phone, over a video call or in person.
Tel: 0300 303 1660
Sydenham Library offer an advocacy service to support people who are experiencing difficulty in resolving issues by themselves; by listening, understanding and providing options, support and discussing a plan of action, and providing information.
We aim to help resolve whatever issue you may have but if an issue falls outside our remit we can refer you to the appropriate service. We aim to discuss options clearly and realistically enabling the individual to make their own choices. All cases are strictly confidential.
Listed below are some of the issues advocacy can help you with:
Housing problems, unfair treatment, complaints; debt management; budgeting, health and care issues, mediation; court case responses; liaising with other organisations on your behalf; accessing information; providing options enabling you to make your own choices and decisions; help with form filling; correspondence; CV’s and covering letters; benefits; retirement plans.
If you have a particular issue not listed we will be happy to help or refer to an appropriate organisation.
Tel: 020 8778 1753
If you do not have access to a smart phone or tablet computer or you require assistance with form filling please contact one of the following venues where staff will be happy to help you.
Grove Park Community Library Service, Somertrees Avenue, Grove Park, SE12 0BX, please call 020 8851 3136 for an appointment with Rosalee.
New Cross Community Library Service, New Cross Library, 283 285 New Cross Road, SE14 6AS. Please call 020 8469 0532 for an appointment with Kathy anytime on Wed mornings and from the beginning of February Tues afternoon from 2pm
Leemore Centre, Bonfield Road, SE13 5EU For non-English speakers Thursday Hub 10am – 1pm, please call 0800 231 5453 for an appointment
Corbett Community Library, Torridon Road, Catford, SE6 1RQ. Monday and Thursday 10.00 – 1.00pm, please call 020 8378 5358 for an appointment. David Newman and Janet Gainey do all transport applications
Face-to-face form filling support free to Lewisham residents who face financial and or emotional hardship. Appointments take place in an indoor office space on a nature reserve to be confirmed upon booking. The referral process is simple. If you know of anyone who may benefit and meets the criteria (please see the small print), either share phone number: 07458 034756 or email: firstname.lastname@example.org
- These appointments are intended solely for those experiencing financial or (mental) health hardship. For instance, due to complex needs, caring responsibilities, people with reduced or no access to IT, low command of the English language or limited literacy level, homeless, etc.
- All appointments are free, though £5 will be charged if a previous appointment is missed.
- People must be a Lewisham resident, or (homeless) based in Lewisham.
People’s level of hardship is based on self-declaration and their discretion.
Please note that our team update these factsheets on a quarterly basis. If you would like to suggest any updates, corrections or comments then please contact us at CommunityConnections@ageuklands.org.uk
Not found what you’re looking for? Call us on 0330 058 3464 and we’ll be happy to help.
Date of last update: 02/05/2023