Listed below is our most up to date information on the wide range of services across Lewisham that can offer different types of advocacy support .
You can also download/print the information below here: Advocacy Services – Factsheet
What is advocacy?
Speaking with professionals in the care or health system can sometimes feel intimidating and you may find it difficult to express your views. If you need support, an independent advocate can help you say what you want, get the information you need and make sure your rights are protected. Advocacy services help people – especially the most vulnerable – to be involved in the decisions that affect their lives.
An independent advocate may be helpful if there is any disagreement between you, your health or social care professionals or even family members about a decision that needs to be made. They should represent your wishes without judging or giving a personal opinion.
An advocate can:
help you express your opinions
help you understand and explore your choices
offer practical help, such as writing letters and attending meetings
make sure the correct procedures are followed
All the advocacy services here are free.
When you might need an advocate
You might want to have an advocate with you or to speak on your behalf in the following situations:
- during assessments, such as hospital discharge or needs assessments
- when planning or reviewing your care and support
- if there are changes to your services
- if there is an investigation into possible abuse
- when making complaints
Your rights to advocacy
Local councils – Lewisham included – must involve people in decisions about their care and support. No matter how complex your needs, they are required by law to help you:
- express your feelings and wishes
- weigh up your options
- make your own decisions.
Types of advocacy
There are different types of advocacy, ranging from self-advocacy – where you receive training to help you put your own views across – to professional advocacy. Some independent advocates are trained specifically to communicate and work with people with dementia and other mental health problems. An advocacy service may be run by volunteers. An advocacy service should be separate from the NHS or social services.
You are legally entitled to an advocate in 3 situations.
- Independent Mental Health Advocates (IMHAs) – if you are being assessed or receiving treatment for a mental health condition under the Mental Health Act 1983.
- Independent Mental Capacity Advocates (IMCAs) – if you lack capacity to make certain decisions and there is no-one else (such as a family member or friend) who can support or represent you
- Care and Support Advocates (Care Act) – if you have ‘substantial difficulty’ in being involved in assessments and decisions about your care and don’t have an ‘appropriate adult’ to support you.
Mental capacity means having the ability to understand, retain and use information in order to make and express decisions about your life. Mental capacity can fluctuate and it must never be assumed that someone lacks mental capacity because that could mean depriving them of their rights.
The national charity POhWER has funding to provide advocacy to Lewisham residents for all three of these groups. Contact them/find out more here:
Tel: 0300 456 2370
As well as your legal rights above, POhWER also provide advocacy when dealing with a range of issues if you have a diagnosed mental health issue or are known to Lewisham NHS, or Lewisham Community Mental Health Teams.
Lewisham Speaking Up (LSUP) help people with learning disabilities to speak up and get their voices heard.
We do this through our 1-2-1 advocacy service, self-advocacy service and training.
All our projects aim to give people with learning disabilities a strong voice. We work together to bring about the changes people want and need.
We strive to get better and fairer treatment for all people with learning disabilities.
Tel: 020 8692 1862
Complaints about health services
Healthwatch Lewisham Independent NHS Complaints Advocacy Service can:
- Support you to make your complaint
- Provide you with self-help tools to help you make your complaint
- Listen to your concerns
- Explain the NHS complaints procedure and provide you with information about how best to make your complaint
- Provide an advocate to support you through the complaint should you feel that you are unable to make the complaint yourself
- Signpost you to other services if we are unable to give you the help that you need.
Healthwatch is a national charity with a Lewisham branch
Tel: 020 3886 0196
Voiceability support people to be heard in decisions about their health, care and wellbeing.
When someone needs support with a decision about medical treatment, or there are issues to resolve so that they can be discharged, an independent advocate could help. Advocates support people to be fully involved in decisions about:
- Serious medical treatment that is required or might be withheld
- Where they will live, including any potential deprivation of liberty
- Any care and support they will get when they leave hospital
- Any other arrangements needed for them to leave hospital
This includes, but is not limited to, those who qualify for Care Act advocacy or Independent Mental Capacity Advocacy (IMCA). We can advise you on the type of advocacy that is most suitable for the person
An advocate can help people in these situations to understand their options, decide what they want, tell professionals what they want and contact other organisations who can help them. Even when someone is not able to tell their advocate what they want, our advocates will use a range of approaches to establish their views and wishes as far as possible and safeguard their rights. We can provide support over the phone, over a video call or in person.
Tel: 0300 303 1660
Sydenham Library offer an advocacy service to support people who are experiencing difficulty in resolving issues by themselves; by listening, understanding and providing options, support and discussing a plan of action, and providing information.
We aim to help resolve whatever issue you may have but if an issue falls outside our remit we can refer you to the appropriate service. We aim to discuss options clearly and realistically enabling the individual to make their own choices. All cases are strictly confidential.
Listed below are some of the issues advocacy can help you with:
Housing problems, unfair treatment, complaints; debt management; budgeting, health and care issues, mediation; court case responses; liaising with other organisations on your behalf; accessing information; providing options enabling you to make your own choices and decisions; help with form filling; correspondence; CV’s and covering letters; benefits; retirement plans.
If you have a particular issue not listed we will be happy to help or refer to an appropriate organisation.
Tel: 020 8778 1753