What can you expect from Community Connections Befriending?
To be matched with a friendly volunteer who will contact/visit you regularly
A regular positive phone conversation or visit from a volunteer
Encouragement and information to engage with your community
A befriender can:
Have a regular, friendly chat with you about your interests and hobbies
Support you to get more involved in the community
Motivate you to be more active by walking in the park or round the block for example
Go to a local café with you
A befriender can’t:
Support people with a Dementia diagnosis as they are not trained to be able to provide the right support
Contact your GP, social worker or anyone else on your behalf. They will always want to support you to represent yourself and can signpost to other services that can help you to do that if needed. Our volunteers can’t give you medical or financial advice.
Provide personal care, cleaning or shopping services
Can’t physically support you (eg push a wheelchair, support you walking)
Give you their personal number to call outside of agreed times
Handle money for you: you should never make any payment to your befriender for their service, give them access to your bank accounts or have any sort of financial transaction with them
What do we need from you?
We need you to be able to answer the phone to arrange contact, and let us know when you are unable to speak to your befriender
We need you to let us know when you no longer need the befriending service so our volunteer can be matched with someone else
We need you to let us know if things aren’t going as you were expecting with your befriender
If you have any concerns or complaints regarding your befriending relationship, or any compliments or feedback, or are interested in being a part of our service user steering group, please contact Sandra Monday – Friday on 07934 554 601 or firstname.lastname@example.org