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Transport Booking Form

Community Connections Transport is able to provide door-door transport to appointments or community social groups, for Lewisham residents. This service costs £10 for a return journey within Lewisham. For journeys outside the borough of Lewisham the cost is £15 plus additional expenses (i.e. Congestion charge). If there are multiple people going to the same destination we may match more than one person to each vehicle.

You can request a journey by filling out our Journey Request form below. Before doing that, please have a read of the following checklists to make sure you know what to expect. If you have any other questions please email transport@ageuklands.org.uk and we’ll get back to you as soon as possible.

Please be advised this a very limited service and relies on volunteer availability. 

Our Drivers Will...

  • Call you before the drive to confirm, and only contact you about journeys
  • Pick you up on time as much as traffic allows
  • Be positive and helpful towards you
  • Drive you safely to ensure you reach your destination with a smile on your face

Our Drivers Won't...

  • Take you anywhere other than the route and destination you have booked, or outside of the allocated booking time, as we must respect our drivers’ time and other commitments
  • Be able to help you transfer into or out of the car or transport
  • Take payment for the trip. All trips need to be paid for in advance over the phone with our Transport Coordinator
  • Go shopping for you or do anything else on your behalf. They are helping you get to places so that you can do things yourself

What We Need From You

  • For you or someone you trust to be able to answer the phone to arrange journeys and make payment before the drive
  • For you to give us 5 working days’ notice when booking a journey
  • For you to let us know if you need to cancel as soon as possible. We cannot refund if you cancel less than 24 hours before a drive
  • That you let us know about any mobility or language needs you have so that we can best support you
  • For you to respect the volunteers, other passengers, and the vehicle you are in at all times

Please Note:

You should only complete the referral form below if you have a specific journey you would like to request. If instead you would like to express a general interest then please contact our team by emailing transport@ageuklands.org.uk (If you add a date simply to fill in the form then your referral will not be processed). 

If you don’t hear back from us before your drive, it means that we have not been able  to fulfil the journey.

If you would like to continue to book a journey then please fill out the following form:
i.e Community Connections Lewisham, Leaflet, word of mouth, community event
Please follow this link to refer to Community Connections Lewisham – https://communityconnectionslewisham.org/make-a-referral/

About the passenger

Please note that those who used the service before the transfer from VSL in August 2022 will need to re-register with CCT
Please select one from the dropdown list above
i.e you cannot mobilise without crutches and do not feel confident waiting at a bus stop, you are unable to follow a planned route, you have visual impairments so are unable to identify a route
Please know that we are unable to support service users who cannot transfer themselves into a vehicle
ie up stairs, round the side of the building, live on the 3rd floor, buzzer doesn’t work
This can be done over the phone or through a link sent to their email

Next of Kin details

If you prefer, we can make contact with your Next of Kin (family member or close friend), provided they have given their permission.

About the Journey

i.e Sow & Grow, Blood Test, PIP Assessment, Pottery Class
Please note that we need at least 5 working days’ notice to fulfil requests
eg you will have a dog so can’t be in a car with anyone else, you will be carrying shopping, you don’t know when you will be done
In order to help you, we need to store information about you. The law says that we must get your consent to do this. Everything you tell us will be treated confidentially and your data will be subject to the Data Protection Act 2018. Records will be kept securely for 6 years and then securely destroyed. For more information please visit our website at http://www.communityconnectionslewisham.org

Please note: This is a very limited service and relies on volunteer availability. Therefore, we cannot guarantee that we will be able to fulfil all requests.

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