If a client would like support with finding ways to improve their health and wellbeing by connecting with the community call Community Connections on 0330 058 3464. Support includes finding IT classes, lunch clubs, mental health support, signposting to services as well as practical support and others. Their phoneline is open weekdays 9 30 – 4.
If a client would like support applying for benefits, or believes they may be entitled to benefits, they should call Advice Lewisham on 0800 231 5453. Their phoneline is open weekdays 9-4.
If a client has worries about their care, believes they may be entitled to care, or needs support with their personal care, they should call Gateway (Adult Social Care) on 0208 314 7777. Their phoneline is open on weekdays 9-5.
If they need support with their energy bills and the energy efficiency of their home, they should call South London Healthy Homes on 0808 169 1779.
If a client has a dementia diagnosis, please give them the number for Alzheimer’s Society, who support those with a dementia diagnosis and their families to find social groups, plan for the future and know more about arranging care. Their contact details are the Dementia Support Line on 0333 150 3456, their email on firstname.lastname@example.org and their website alzheimers.org.uk
If a client lives in social housing and has worries about their housing situation, or they would like to move, the first point of contact should be their housing association or designated housing officer as there is limited support for this. They can call Community Connections who would be able to signpost to advocacy services but they have limited scope.
If a client would like to know the details of some trusted traders, for example plumbers, gardeners or painters, Age UK London have a business directory at aubdlondon.co.uk or you can call 0800 334 5056 for more information.
If a client is at immediate risk of harm, call 999
If a client says something that worries you, or suggests they may have suffered or about to be the victim of abuse, contact your coordinator, or Alex on 07561 121 076 / email@example.com